Frequently Asked Questions
Everything you need to know about our freshly baked treats.
How do you ensure the freshness of your cookies during shipping?
Every order is baked-to-order and heat-sealed in food-grade packaging immediately after cooling. We use expedited shipping methods to ensure your treats arrive soft and delicious.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated 'Specialty' collection that includes plant-based and gluten-sensitive recipes. Please note that all products are prepared in a facility that also handles wheat, dairy, and nuts.
How long will my cookies stay fresh once they arrive?
Our cookies stay fresh for up to 7 days in their original packaging. For long-term storage, you can freeze them for up to 3 months; simply reheat in the oven at 350°F for 3 minutes for that fresh-baked taste.
Can I track my delivery?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
Do you offer bulk discounts for events or corporate gifting?
We do! We offer tiered pricing for orders over 50 cookies. Please visit our 'Corporate Gifting' page or contact us directly for a custom quote and lead times.