Returns & Exchanges
At Cookiecrumbs, we take pride in the freshness of our artisanal treats. If your order arrives damaged or doesn't meet our quality standards, please contact us within 48 hours for a full refund or replacement.
Contact Support
Send an email to our crumbs-care team within 48 hours of delivery including your order number and photos of the product issues.
Review Process
Our quality assurance team will review your claim within 1 business day to ensure it meets our freshness guarantee requirements.
Disposal or Return
Due to the perishable nature of our baked goods, we typically do not require physical returns; however, please keep the packaging until your claim is approved.
Resolution
Once approved, we will either ship a fresh batch of cookies immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing